Privacy Policy

YOUR PRIVACY

HUSHHH is operated by CHARLES&VICTORIA LONDON LTD. We respect your privacy and are committed to handling personal information responsibly and transparently. This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit our website, place an order, contact us or otherwise interact with HUSHHH. Where applicable, we handle personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles.

INFORMATION WE COLLECT
Depending on how you interact with HUSHHH, we may collect information including your name, billing and delivery address, email address, telephone number, order history, account information, communication preferences and information you provide when contacting customer service. When you place an order, payment information is processed through our payment providers. We may receive information relating to the transaction, but we do not necessarily receive or store your complete payment card details. When you browse our website, certain technical information may also be collected automatically, including your IP address, browser type, device information, operating system, website activity, referring pages and cookie or similar technology identifiers.

HOW WE COLLECT PERSONAL INFORMATION
We generally collect information directly from you when you place an order, create or use an account, subscribe to marketing, complete a form, communicate with us, participate in a promotion or otherwise provide information to HUSHHH. We may also receive information from service providers that help us operate our business, including Shopify, payment providers, delivery partners, analytics providers, advertising platforms and customer service providers. Where practical, you may interact with us anonymously or using a pseudonym for general enquiries. However, identification will normally be required where necessary to process an order, provide customer service, arrange delivery, process a return or fulfil another transaction.

HOW WE USE YOUR PERSONAL INFORMATION
We may use personal information to process and fulfil orders; arrange shipping and delivery; process payments, returns, refunds and exchanges; verify transactions and help prevent fraud; communicate about orders; provide customer service; maintain customer accounts; improve our website, products and services; analyse website usage and performance; personalise your shopping experience; maintain security; comply with legal and regulatory obligations; enforce our policies and Terms of Service; and conduct marketing where permitted.

MARKETING COMMUNICATIONS
Where you have consented, or where otherwise permitted by applicable law, HUSHHH may contact you with news, product information, offers and promotions through channels such as email, SMS or other electronic messaging services. You can withdraw your consent or unsubscribe from marketing at any time using the unsubscribe option included in our marketing communications or by contacting hey@atelierhushhh.com. Transactional communications relating to an existing order, account, return or customer service request may still be sent where necessary. Australian commercial electronic messaging rules generally require consent, identification of the sender and a functional unsubscribe mechanism, and unsubscribe requests must generally be actioned within five working days.

COOKIES AND TRACKING TECHNOLOGIES
Our website may use cookies, pixels and similar technologies to operate the website, remember preferences, maintain shopping carts, understand website activity, measure performance, prevent fraud and support advertising and marketing activities. Some of these technologies may be provided by third parties. You can manage certain cookies through your browser or any cookie controls made available on our website. Disabling some cookies may affect the functionality of the website.

DISCLOSURE OF PERSONAL INFORMATION
We may disclose personal information where reasonably necessary to operate HUSHHH, including to e-commerce and website providers, payment processors, fraud prevention providers, shipping and logistics companies, fulfilment partners, customer service providers, email and marketing platforms, analytics providers, advertising providers, professional advisers, technology providers and other businesses that provide services on our behalf. We may also disclose information where required or authorised by law, to protect our legal rights, prevent fraud or misuse, or in connection with a sale, restructuring or transfer of all or part of our business.

OVERSEAS DISCLOSURE
HUSHHH is operated by a company based in the United Kingdom and we use service providers that may operate or process information outside Australia. Your personal information may therefore be disclosed to or processed by recipients outside Australia, including in the United Kingdom and other jurisdictions in which our service providers, technology providers, fulfilment partners or other business partners operate. Where Australian privacy law applies, we take reasonable steps as required in relation to overseas handling of personal information. Australian Privacy Principle 8 contains specific requirements concerning cross-border disclosures.

SECURITY OF YOUR INFORMATION
We take reasonable administrative, organisational and technical measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. However, no internet transmission or electronic storage method can be guaranteed to be completely secure. We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including order administration, customer service, fraud prevention, accounting and legal requirements. When personal information is no longer required, we may securely destroy or de-identify it where appropriate. The Australian Privacy Principles require reasonable steps to protect personal information and, in certain circumstances, to destroy or de-identify information that is no longer required.

ACCESS AND CORRECTION
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, outdated, incomplete, irrelevant or misleading. Requests can be submitted to hey@atelierhushhh.com. We may need to verify your identity before processing a request. In certain circumstances permitted by applicable law, access may be refused or limited. Where required, we will explain the reason for doing so. Australian Privacy Principles 12 and 13 deal specifically with access to and correction of personal information.

PRIVACY COMPLAINTS
If you believe HUSHHH has mishandled your personal information or you have a concern about our privacy practices, please contact us at hey@atelierhushhh.com and provide sufficient information for us to investigate your concern. We will review the complaint and aim to respond within a reasonable period. Where applicable, if you are not satisfied with our response, you may have the right to lodge a complaint with the Office of the Australian Information Commissioner.

DATA BREACHES
We take reasonable steps to prevent unauthorised access to or disclosure of personal information. Where the Australian Notifiable Data Breaches scheme applies and an eligible data breach occurs, we will take the steps required under applicable law, which may include notifying affected individuals and the relevant Australian regulator.

THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to websites or services operated by third parties. HUSHHH is not responsible for the privacy practices of independent third parties. We recommend reviewing their privacy policies before providing them with personal information.

CHILDREN'S PRIVACY
Our website and products are not specifically directed at children. We do not knowingly seek to collect personal information from children where parental or guardian involvement would be required under applicable law.

CHANGES TO THIS PRIVACY POLICY
We may amend this Privacy Policy from time to time to reflect changes to our business, technology, services, legal requirements or privacy practices. The latest version will be published on our website and will apply from the date it is posted.

CONTACT INFORMATION
For privacy questions, access or correction requests, complaints or other enquiries regarding your personal information, please contact:

HUSHHH
CHARLES&VICTORIA LONDON LTD
71-75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom
Email: hey@atelierhushhh.com