Shipping Policy

At HUSHHH, we aim to deliver every order quickly and securely. We work with trusted shipping partners to provide reliable delivery throughout Australia.

Shipping & Tracking
All Australian orders are shipped with trusted carriers. Delivery costs and estimated delivery times depend on the shipping method selected at checkout. Once your order has been dispatched, tracking information will be provided as confirmation that your parcel is on its way.

Shipping Within Australia
We currently ship throughout Australia. Our estimated standard delivery time is 6 to 8 calendar days after dispatch. Delivery times may occasionally be affected by carrier delays, remote-area delivery schedules or other circumstances outside our control. If an order has still not been delivered 30 days after dispatch, we will open an investigation with the relevant carrier. Once the investigation has been completed, we will work with the customer to determine an appropriate solution based on the outcome.

Delivery Attempts & Acceptance
Customers are responsible for ensuring that their parcel can be accepted at the delivery address provided when placing the order. A maximum of two delivery attempts may be made. If the recipient refuses the parcel, fails to accept delivery, or fails to collect the parcel after the available delivery attempts, the customer's right to complimentary delivery of that shipment will lapse.

If the customer wishes to have the parcel delivered again, additional shipping and handling costs will be charged before a new delivery attempt can be arranged. A refund will not be issued where delivery has failed because the customer refused the parcel or failed to accept or collect it, to the maximum extent permitted by applicable law.

Missing, Damaged or Not Received
Claims relating to missing or damaged products must be reported within 14 days of delivery and must include supporting information such as photographs and order details. Damage to the outer packaging alone does not qualify for a refund or replacement where the product itself has arrived intact. If tracking confirms an order as Delivered, responsibility for the parcel passes to the recipient. Customers must first submit a claim with the relevant carrier and provide evidence of loss where required. Claims submitted more than 7 days after the recorded delivery date may be declined.

Order Changes & Cancellations
Requests to change or cancel an order must be submitted within 12 hours of purchase. Once an order has entered processing or has been dispatched, we are unable to make changes or cancel it. Orders that have already shipped cannot be cancelled.

Processing
Orders are processed within 24 to 48 hours, excluding weekends and public holidays. Tracking confirmation serves as confirmation that an order has been dispatched. By placing an order with HUSHHH, customers acknowledge and accept the shipping conditions described in this policy.

For questions or assistance, please contact hey@atelierhushhh.com.